Terms and Conditions

• The following terms and conditions for the sale/purchase of goods and use of this website will govern any contract that Era enter with the buyer. Please read this carefully and note that it does not affect your statutory rights.

• Our prices are in Pounds Sterling and are payable in this currency irrespective of the country from where the order originates. 

• Era reserves the right to change our prices at any time but our products are charged at the price displayed when the order is placed.

• Please note that unless stated otherwise all products have been pre-owned and as such will display some signs of age. We endeavour to disclose honestly and clearly the full condition of each item. Please contact us if you require any further information about a product. 

• All our products are one-offs – so please note that it will be rare for us to have more than one piece of each item.

• Whilst every effort has been made to reproduce exact colours, slight variations may occur.

• Wherever possible we endeavour to use recycled materials to package your order. If you would like your order gift wrapped, please email us with your requirements at the time of placing your order. There will be a small additional charge for this service.

• We accept payment by Paypal online or by bankers cheque. Please note that cheques must be from UK accounts and that we will wait for clearance of the funds before despatching your order. This usually takes 5 to 10 working days. Please mail us before placing your order if you wish to pay by cheque.

• The cost of delivery will depend on the combined weight of your order and its destination. We can courier larger items.

• Orders will be sent within 24 hours of receipt of payment or if paying of cheque, on clearance of the funds. 

• Please notify Era and the delivery company of any problems that may have arisen during transport for example if the packaging is damaged or the item is broken. We cannot be held responsible for problems arising during transportation, however we will refund the cost of the goods and postage upon receipt of the said goods in the condition that they were received by you.

Returns & Refunds

• Please inform us within 7 days of delivery of your order of your intention to return an item.

• If an item is damaged, faulty or does not conform to its description on the website then we will refund your purchase in full including postage costs, upon receipt of the said item. The item must be sent in its original packaging and be sent via Recorded Delivery.

Unwanted Items

• You may return an unwanted item within 14 days of delivery and receive a refund. However, this will not include delivery and return fees. The returned item must be unused and in re-saleable condition with all stickers and tags intact. Please return the item using adequate insurance and obtain a proof of posting, this should be retained until you have received your refund. 

• We use Paypal for all our online payments because it has the lowest fraud rate (compared to credit cards like Visa and Mastercard), it doesn’t cost you to send money and it’s easy to use, all you need is a bank account and an email address. Paypal is owned by Ebay and uses industry-leading fraud prevention techniques to ensure that all your details are kept safe.

• If you’ve never used Paypal before, visit http://www.paypal.co.uk for more information or to set up an account.